In the aftermath of the cancellation, a woman passenger was caught on camera, shouting at the ground staff and damaging the property at the Biju Patnaik International Airport (BPIA). An IndiGo flight bound for Kolkata from Bhubaneshwar was cancelled on Thursday (Apr 13) due to a technical snag identified during the mandatory pre-departure inspection of the aircraft.
The now-viral video shows the angry woman losing her temper and creating a commotion in the departure lounge, throwing things around and climbing the luggage belt. In addition, accommodation, alternate travel options, and full refunds were issued by the airline. “We regret the inconvenience caused to our customers and took all efforts to minimise the same including offering them regular updates, refreshments, accommodation, and alternate travel options or full refunds as applicable. During this, one of the customers who caused damage to the airport property was declared unruly and handed over to relevant security agencies in line with standard operating procedures.”
Flight 6E 7352 was scheduled to depart at 2:35 PM but was cancelled around 5:30 PM, prompting the woman to unleash herself on the airport staff.
In a statement to NDTV, IndiGo said it regretted the inconvenience caused to the passengers and offered them regular updates about the situation. “IndiGo flight 6E 7352, scheduled to operate from Bhubaneswar to Kolkata on August 13, 2026, was cancelled due to a technical snag identified during the mandatory pre-departure inspection of the aircraft,” IndiGo clarified.
