A heated argument between a State Bank of India (SBI) employee and a customer over a cash deposit has sparked a debate on social media about bank services and customer rights. A video of the incident shows a customer questioning a bank employee over an alleged delay in accepting cash. He questions why lunchtime is being cited as a reason for the delay when other customers are being served.
The customer appears to be carrying several Rs 50 and Rs 100 notes, some of which look worn.
A video of the incident shows a customer questioning a bank employee over an alleged delay in accepting cash.
The incident has also raised questions about the rules governing cash deposits at banks. The central bank has also clarified that it has not prescribed a limit on the number of coins customers can deposit. However, the precise circumstances of the incident remain unclear, including whether the dispute involved coins, smaller-denomination notes or delays in counting the cash.
Banks are required to accept coins for transactions, deposits and exchange at their branches on working days, according to RBI guidelines.
