The website of India’s largest domestic airline IndiGo ran into a technical snag on Wednesday, resulting in the airline’s customers facing problems booking tickets and checking in online.
Several flyers posted messages on social media that they were unable to book tickets through the IndiGo website, which showed a “no data available” message to those who were looking for flights.
However, it did not disclose the cause of the problem. Passengers complained that they faced last-minute cancellations and were forced to rebook alternative tickets at vastly inflated prices. The government had to intervene and directed the airline to refund excess charges for booking tickets during the crisis. IndiGo proposed setting up a dedicated crisis management group to handle large-scale operational breakdowns.
IndiGo said in a post on X that its teams were working with a partner to fix the issue as soon as possible. In a statement, IndiGo acknowledged the issues with its reservation platform and said that its teams were working on “priority” to resolve the issue as soon as possible. “We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services,” the airline said on X.
